Privacy Policy & vip33 Personal Data Protection

1 Introduction & Scope of This Policy

Vip33 values the privacy of every member who uses our platform. This Privacy Policy is crafted to ensure you have a clear understanding of how we handle your personal information — from the moment you register through your entire time as an active vip33 member.

This policy applies to all services offered through the vip33 website, the vip33 mobile app, and all our official communication channels. It covers data collection, processing, storage, sharing, and your rights as a data owner.

Vip33 operates in compliance with Malaysia Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that every piece of information you provide to us is handled with full responsibility, transparency, and a high level of security.

2 Personal Information We Collect

Vip33 only collects information necessary for legitimate purposes related to platform operations. The information we collect falls into several categories:

2.1 Information You Provide Directly

• Full name as stated in official identification documents
• Date of birth and gender
• Email address and mobile phone number
• Current residential address
• Bank account or e-wallet details for transactions
• Copy of identification document for KYC processing (MyKad or passport)
• Additional information you provide when contacting customer support

2.2 Information Collected Automatically

• IP address and general IP-based location
• Device type, operating system, and web browser used
• Login activity records including date, time, and session duration
• History of deposit, withdrawal, and wagering transactions on the platform
• In-app usage data including games played and session duration
• Cookie and related tracking technology information (see Section 6)

3 How We Use Your Information

The personal information we collect is used solely for the following purposes:

• Account management — Creating, verifying, and maintaining your member account
• Transaction processing — Processing deposits, withdrawals, and bonus payments securely
• Identity verification (KYC) — Verifying that member identities are legitimate in accordance with legal compliance requirements
• Customer support — Responding to enquiries, resolving complaints, and providing technical assistance
• Platform security — Detecting and preventing fraud, money laundering, and other illegal activities
• Service improvement — Analysing usage patterns to enhance your gaming experience
• Marketing Communications — Sending promotional offers, bonuses, and the latest updates (subject to your preferences)
• Legal compliance — Fulfilling reporting and compliance obligations set by the relevant authorities

4 Information Sharing & Disclosure

Vip33 does not sell or rent members' personal data to any third party. However, there are limited situations where we may need to share your information with certain parties:

4.1 Third-Party Service Providers

We work with trusted service providers to handle specific functions such as payment processing, identity verification, and technical support. These providers may only use your data for the specific agreed purposes and are subject to strict confidentiality agreements with vip33.

4.2 Legal Requirements

Vip33 will disclose members' personal information if required to do so by law, court order, or directive from a competent authority such as Bank Negara Malaysia or law enforcement agencies.

4.3 Security Protection

In situations where there is a serious threat to the security of the platform, its assets, or other members, we reserve the right to disclose necessary information to the relevant parties to prevent loss or harm.

5 Data Security Measures

Vip33 continuously invests in the latest security infrastructure to protect the personal data of all members. Our implemented security measures include:

• 256-bit SSL encryption for all data communications between your browser and the vip33 server
• Hashed password storage — your password is never stored in readable plain text
• Two-factor authentication (2FA) available and encouraged for all members
• 24/7 system monitoring by our cybersecurity team to detect unusual activity
• Regular security audits by independent third parties to assess the effectiveness of our protection systems
• Internal access controls strictly enforced — only authorised staff may access sensitive member data
• Regular data backups in a secure, separate location to ensure service continuity

6 Cookies & Tracking Technologies

Vip33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies — Required for core platform functions such as Login session verification and security. These cookies cannot be disabled.
• Performance Cookies — Collecting information on how you use the platform to help us improve it. All data is anonymised.
• Functional Cookies — Remembering your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies — Helping us understand aggregate usage patterns for service improvement purposes.

You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality and your user experience.

7 Your Rights as a Data Owner

Under Malaysia's PDPA and vip33's internal policies, you have the following rights regarding your personal data:

8 Data Retention Period

Vip33 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by law. The following are our general data retention guidelines:

• Active account data — Retained for the duration your account is active plus 7 years after account closure, in line with financial compliance requirements.
• Transaction records — Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• Support communication logs — Retained for 3 years for dispute resolution and quality control purposes.
• Anonymised analytics data — May be retained indefinitely as it cannot be re-identified to any individual.
• KYC Documents — Retained for 5 years after the business relationship ends, in line with anti-money laundering laws.

Once the retention period expires, your data will be securely deleted or anonymised using industry-recognised methods.

9 Links to Third-Party Sites

The vip33 platform may contain links to third-party websites or services. This Privacy Policy applies solely to the vip33 platform and does not cover the privacy practices of any external websites you visit through those links.

Vip33 is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the privacy policy of each website you visit separately.

10 Children's Privacy

Vip33's services are exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from minors.

If we become aware that we have collected personal information from someone under the age of 18, we will take immediate steps to delete that information and terminate the associated account. Parents or guardians who become aware that their child has registered on our platform are requested to contact our support team immediately.

11 Amendments to This Privacy Policy

Vip33 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt. Any amendments will take effect immediately upon publication on this platform.

For significant amendments, we will notify you via:

• In-app or on-site notifications while logged in
• Email to the address registered in your account
• Update of the "Updated" date shown at the top of this document

Your continued use of the vip33 platform after any amendments are published will be considered your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

12 Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, you may reach us through the following channels:

• Live Chat — Available 24/7 on the vip33 platform for immediate response
• Data Protection Officer Email — [email protected] (response within 3 business days)
• Help Section — Visit the FAQ for answers to frequently asked questions

For formal complaints regarding personal data protection that cannot be resolved through our channels, you have the right to submit a complaint to Department of Personal Data Protection Malaysia (JPDP) which is the relevant regulatory body in Malaysia.

Last Updated Date: January 2026  |  Version: 2.1